Matrix Management and Ambiguity

Mike Clasper, Non-Executive Chairman of Coats Plc and Chairman of Which? Ltd, talks about the ambiguity introduced with Matrix management (no relation to Bioss's Matrix of Working Relationships). He believes that "the moment of changing to Matrix management is the moment at which you look at, 'Is the role right for the people I've got in the role, in the context of self-inflicted ambiguity?'"

Mike Clasper is Non-Executive Chairman of Coats Plc, Chairman of Which? Ltd, Senior Independent Director of Serco Group, and President of the Chartered Management Institute. His previous positions include Chief Executive of BAA International, and Chairman of Her Majesty's Revenue and Customs.